User guide — Getting started

What you need

• A university account, or an external account you created and whose e-mail you verified.

Steps

1. Select “Sign in” at the top of any public page of the platform.

   Sign in →

2. On the sign-in page choose the “Username and password” method.

3. University staff: enter your university username or e-mail. External accounts: enter the e-mail you registered with.

4. Enter your password and select “Sign in”.

5. If two-step verification is requested, enter the verification code from the authenticator app on your phone.

6. After signing in you return to the page you asked for, or to your workspace.

What happens next

You see the menu and services your roles allow. If mandatory profile details are missing, you are asked to complete them first.

Notes

• To sign out, choose “Sign out” from the profile menu and confirm.
• The public “Access guide” page explains how to get an account and access, and the available sign-in methods.

What you need

• An e-mail address where you can receive messages.
• External registration must be enabled on the platform (its link then appears on the sign-in page).

Steps

1. Open the sign-in page and choose “Create an external account” under “No university account?”.

   Sign in →

2. Enter the requested details, such as first name, last name, e-mail, affiliation and country. The ORCID iD is optional.

3. Choose a password of at least 12 characters that does not contain your username or e-mail, and confirm it.

4. Read the terms and privacy notice, tick the acceptance box, then select “Create account”.

5. Open the verification message sent to your e-mail and follow the link within 24 hours.

6. Sign in with your e-mail and password, then complete your mandatory profile details if asked.

What happens next

You have a platform account with no permissions; roles are assigned by invitation or by a decision of the responsible office.

Notes

• If you received an invitation (such as a reviewer invitation), create the account with the same e-mail the invitation was sent to.

What you need

• Access to the e-mail address registered on your account.

Steps

1. Open the sign-in page and choose “Forgot password?”.

   Sign in →

2. Enter your username or e-mail and select “Submit”.

3. Open the message you receive and follow the link within 30 minutes.

4. Enter and confirm the new password, then sign in with it.

What happens next

The old password is replaced and you sign in with the new one.

Notes

• If your password is managed by the university's own system, follow the university's procedure to change it.

What you need

• Nafath must be activated on the platform.

Steps

1. On the sign-in page choose the “Saudi Nafath” method, then “Continue with Nafath”.

   Sign in →

2. Prove your identity on the Nafath page, then return to the platform; you never enter the platform password there.

3. To link Nafath to an existing account: sign in the usual way, open the “Sign in with Nafath” page and choose “Link Nafath to my account”.

What happens next

“Nafath is linked to your account” appears and you can sign in with it later. Data provided by Nafath appears locked in your profile.

Notes

• Available only once the institution completes and activates the official Nafath integration. Until then the platform does not verify national identity or receive any Nafath data.
• No account is linked by national ID without your confirmation, and a Nafath verification alone never grants university staff status.

What you need

• A valid invitation e-mail, and an account with the same e-mail address the invitation was sent to.

Steps

1. Open the link in the invitation e-mail.

2. If you are not signed in, choose “Sign in”, or “Create an external account” with the invited e-mail and verify it.

3. Check the invitation: role, scope, invited by, purpose and expiry date.

4. Select “Accept invitation”.

5. Choose “Go to the workspace”, or “Complete the application” for a reviewer invitation.

What happens next

The role is assigned to your account. A reviewer invitation instead opens an accreditation application you complete and submit; the reviewer role is assigned only after the accreditation decision.

Steps

1. Open the Help Center and browse the guides by category, or search with a word describing what you want to do.

2. From any page, open help to see the guides related to that page first.

3. Use the direct actions in a guide to open the relevant page; they are active only if your role allows you to open it.

4. For account and access questions see the “Access guide”; for a funding programme's conditions see its “Frequently asked questions” and “Contact and support” sections.

   Sign-in and registration options →

What happens next

You find the practical steps for the task, or the office to contact.

Notes

• Your university grants access: if you need a role, contact the research administrator at your college.
• For scholarly publishing questions there is the public “Publishing questions” page.