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How can we help?

Finding help and guides

Search the user guide, open help for the page you are on, and know whom to contact.

PlatformResearchers and funding applicantsGrant holders and research teamsScholarly publishing authorsJournal authorsReviewersAdministrative staffCommittee and council membersEditors and editorial boardsFinance officersDigital library readersRevision 1 · Last updated 7 November 2026Print / save as PDF
Sign-in and registration optionsService cataloguePublishing questions

Steps

  1. Open the Help Center and browse the guides by category, or search with a word describing what you want to do.

  2. From any page, open help to see the guides related to that page first.

  3. Use the direct actions in a guide to open the relevant page; they are active only if your role allows you to open it.

  4. For account and access questions see the “Access guide”; for a funding programme's conditions see its “Frequently asked questions” and “Contact and support” sections.

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What happens next

You find the practical steps for the task, or the office to contact.

If it is returned, rejected or blocked

  • Some guides appear only after signing in, or only to holders of certain roles.

Notes

  • Your university grants access: if you need a role, contact the research administrator at your college.
  • For scholarly publishing questions there is the public “Publishing questions” page.
  • Sign in to the platformReach your workspace with your university account or your external account from the single sign-in page.
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